Frequently Asked Questions

Below are frequently asked questions

Which payment methods do you accept?

Payment can be made by Bank Transfer via the website checkout page. Visa and Mastercard payment method coming soon.

What are the delivery options available?

Delivery is free of charge for orders over 60 euro. Delivery will be made by courier. Packages are sent tracked and must be signed for by the customer on delivery.

What countries do you ship to?

We ship to all EU countries and the UK. In any case, we recommend you check import rules before ordering as we cannot hold any responsibility for items which have been held/destroyed by customs or incur a customs charge. We do not ship to countries outside of the EU, except for the UK.

What is the ordering process and how will my parcel be delivered?

When an order is placed in website checkout, an order confirmation email is sent to the customer with our bank details for transaction. Once the bank transfer has been made, and only after funds have cleared in our account, the items will be processed for dispatch. At this point an order completed email is sent to the customer, followed by a second email with the order tracking number.
Bank transfer usually completes within a few hours, or sometimes the following morning. Orders can be released sooner if the customer emails proof of payment (screenshot of bank transfer, for example), along with name and order number.

Items will be shipped in a plain, padded envelope. All orders are posted Tracked. Orders will not be shipped to any country outside of the EU (except for UK).

How long will my parcel take to arrive?

Expected delivery time is within 5 working days.

My parcel hasn’t arrived, what can I do?

Contact us by email with your order number: [email protected] and we will do everything we can to resolve the situation.

How do I cancel my order?

Please see our cancellation policy in Terms & Conditions: https://cbdfamily.eu/terms-conditions/

What is CBD Oil?

Please click here for information.

Will CBD Oil get me high?

No, CBD oil will not get you high.

Is CBD oil legal in Europe?

Yes. CBD is the most common cannabinoid in fibrous-class hemp plants (Cannabis Sativa L), and, unlike THC (tetrahydrocannabinol), is not psychoactive, therefore is not classified as a narcotic substance.

Can I take CBD whilst pregnant?

Please consult your Doctor or Midwife.

Is the Cannabis grown organically?

Hemp used to produce CBD oil has been grown in accordance with the rules of sustainable farming, and without the use of pesticides.

Can I travel with CBD Oil?

Although CBD is legal throughout the EU, we recommend caution when travelling with it as there is a chance that airport staff could confuse it for an illegal cannabis product.

We strongly advise that you do not travel outside of the EU with CBD.